DISABLED_REASON rejected.other CONFIDENCE WHEN SET: MEDIUM
Rejection

Stripe rejected my account for 'other' reasons. What does that mean?

Rejected for unspecified risk reasons. Stripe rejected the account without a specific public code. In practice this is usually unsupportable risk: business model, credit exposure (long delivery windows), or geographic pattern.

What this state actually is

`rejected.other` is a catch-all: the decision was made on grounds Stripe has chosen not to expose in the API field, either because the reason does not map cleanly to a published code or because naming it would reveal how the risk models work. There is a real reason behind it, and it is usually inferable from the account's own signals: what the capability states were, what the dispute and fraud numbers looked like, what the website said, and what changed shortly before the closure. Start from the evidence rather than from the code, because the code is deliberately telling you nothing.

How to confirm this is your code

Stripe exposes the code in the requirements.disabled_reason field of your Account object. Check it with a direct API call, GET /v1/accounts/{ACCOUNT_ID}, or connect Opsidion read-only and it reads the field for you, along with the verification errors, capability state, and 90 days of risk signals that explain why Stripe set it. The dashboard banner usually paraphrases this code, but the field itself is the source of truth.

What puts an account in this state

Roughly in order of how often we see each one:

  • A combination of moderate signals, none of which alone would close an account: a rising dispute rate, plus a category-adjacent website, plus a verification gap.
  • A relationship-level decision: risk concentration in a vertical, or a pattern seen across accounts sharing an owner, bank account or device fingerprint.
  • A previous account of yours, closed earlier, connected to this one.
  • Something upstream: a bank partner or card network decision that Stripe is implementing rather than originating.

The playbook

  1. Reply to the dashboard notice asking for the specific concern. Stripe sometimes shares more on request.
  2. Review the other findings in this report; the strongest secondary signal is usually the real reason.

What to have ready before you respond

Every round trip with Stripe costs days, so the goal is to make the first reply the complete one:

  • The account's capability history: what was disabled, and in what order. Payouts first and charges later tells a different story from both at once.
  • Your dispute and early-fraud-warning rates for the 90 days before closure, against the ~0.75% threshold.
  • The termination email in full, including any policy family named in passing.
  • A list of everything that changed in the month before: new products, new markets, a volume spike, a new director, a changed bank account.

What makes it worse

The avoidable mistakes. Each of these turns a slow problem into a harder one:

  • Asking support to 'tell me the real reason'. They generally cannot and will not, and the request burns the one reply you get.
  • Guessing at a cause and appealing on it. An appeal that addresses the wrong thing confirms you do not know what happened.
  • Assuming it is arbitrary. These decisions are made on signals; the signals are on your account and most of them are readable.

Typical timeline

Depends on the underlying cause

One warning that applies to every rejected.* code: do not open a fresh Stripe account for the same business. Stripe detects it quickly, re-terminates, and repeat evasion is how merchants end up on the card networks' MATCH list, which blocks onboarding at other processors for five years.

Get the full diagnosis, not just the code

The code tells you the category; it doesn't tell you which charge pattern, website issue, or verification field caused it. Opsidion's $49 diagnosis ranks every probable cause from your account's own signals, and auto-refunds if it finds nothing assessable.

Diagnose my account Explore the demo

Frequently asked

What does rejected.other mean on a Stripe account?

Stripe rejected the account without a specific public code. In practice this is usually unsupportable risk: business model, credit exposure (long delivery windows), or geographic pattern.

How do I fix a Stripe account with disabled_reason rejected.other?

Reply to the dashboard notice asking for the specific concern. Stripe sometimes shares more on request. Review the other findings in this report; the strongest secondary signal is usually the real reason.

How long does rejected.other take to resolve?

Depends on the underlying cause

What causes a Stripe account to get rejected.other?

A combination of moderate signals, none of which alone would close an account: a rising dispute rate, plus a category-adjacent website, plus a verification gap. A relationship-level decision: risk concentration in a vertical, or a pattern seen across accounts sharing an owner, bank account or device fingerprint. A previous account of yours, closed earlier, connected to this one. Something upstream: a bank partner or card network decision that Stripe is implementing rather than originating.

What documents do I need for a rejected.other restriction?

The account's capability history: what was disabled, and in what order. Payouts first and charges later tells a different story from both at once. Your dispute and early-fraud-warning rates for the 90 days before closure, against the ~0.75% threshold. The termination email in full, including any policy family named in passing. A list of everything that changed in the month before: new products, new markets, a volume spike, a new director, a changed bank account.

What should I avoid doing after getting rejected.other?

Asking support to 'tell me the real reason'. They generally cannot and will not, and the request burns the one reply you get. Guessing at a cause and appealing on it. An appeal that addresses the wrong thing confirms you do not know what happened. Assuming it is arbitrary. These decisions are made on signals; the signals are on your account and most of them are readable.

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